FAQ
About Us
Yes. Darby Diamonds offers premium-quality, ethically sourced moissanite rings that combine timeless beauty, durability, and affordability.
Focus on the cut, color, and setting quality. Choose reputable brands that provide authenticity certificates and warranties for long-term assurance.
Our Lifetime Warranty covers manufacturing defects, loose stones, and craftsmanship issues. Please note that normal wear and tear or accidental damage is not included.
Darby Diamond stands out for its handcrafted, ethically sourced fine jewelry made with exceptional craftsmanship and attention to detail. Each piece is custom-made, offering luxury quality, fair pricing, and a lifetime warranty for lasting trust.
Yes. You can schedule a video call with our jewelry experts to discuss your preferences and view pieces live.
No.Darby Diamonds is an online-only brand. We operate exclusively through our website to provide handcrafted, made-to-order jewelry to customers worldwide.
Design & Ordering
β§ Yes, we do. You have to share your dream jewelry images with us and we will create it for you.
β§ We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
β Hurry! Now you will have it in your hand in a short time.
β§ Yes, most of our designs can be customized to suit your taste and lifestyle, as an example Moissanite can be replaced with Diamond, Sapphires or Emeralds, prong styles can be changes from traditional to claw. Simple design changes will add a extra minimal fee, if the ring design changes in a more significant way like two rings put together, larger or smaller stones are required, a design element is added or removed or if a design image is required, there will be additional charges, or the design may be considered custom at the designer's discretion. Contact Us to discuss the possibilities or to request a quote.
β§ Yes, all of our designs are meant to be customized with your choice of center stone and metal! Most work well with center stone sizes from 0.30 carats to 3.0 carats, and in many shapes like oval, pear, brilliant, etc. Contact Us for center stone size & shape changes.
β§Β Darby Diamonds is proud to offer lifetime diamond upgrades.
β§ Yes, we offer engrave service on our all precious fine jewelry. Engraving costs $20 for up to 15 characters, and 5.00 for each additional 10 character. After engrave we request to double-check on engraving and ask for the images of engraving before we ship it out to you
β§ We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.
β§ Yes, We do make men's jewelry on a customized order basis. Please send us an image on support@darbydiamonds.comand we will recreate it for you.
β§ Yes. If you prefer to place your order over the phone, we are happy to assist you for all of your questions. You can reach us at +1(708)300-0187
β§ Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First:Β 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second:Β Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third:Β Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
β§ Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing atΒ support@darbydiamdons.com
Moissanite and Metal
β§ Moissanite is a new category of gemstone with fire, brilliance and luster more than any other gemstones in the world including diamonds! It is NOT a cubic zirconia which is just a piece of glass but It is a gemstone which looks and lasts like a Diamond ForeverΒ LEARN MORE
No. High-quality moissanite will never lose its color or become cloudy. It maintains its brilliance and clarity for a lifetime.
Yes. Moissanite is highly durable, second only to diamonds on the hardness scale, making it ideal for everyday jewelry like engagement rings and wedding bands.
β§ Yes, Moissanite are available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.
β§ No, we have our own manufacturing factory in Surat (Diamond City) INDIA. All our Moissanite Diamonds are cut & polished by professional artisan ofΒ Touche Doree Family. We have a team of gemologists who will inspect the diamonds before we stud them in jewelry.
β§ Yes, all our Moissanite Diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
β§ Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
β§ Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Questions Related To Lab Grown Diamonds
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
Lab-grown diamonds are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition (CVD). HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while CVD diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
Lab-grown diamonds are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
It can be difficult to tell the difference between a lab-grown diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or lab-grown.
Yes, lab-grown diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.
Yes! Lab grown diamonds are just as real as mined diamonds.
With the exact same optical, chemical, thermal and physical properties, the only difference between lab grown diamonds and mined diamonds is their origin. Lab grown diamonds are grown in controlled laboratory environments that produce the same pressure and heat conditions that form mined diamonds in the earth's crust.
IGI Certification Explained
An IGI (International Gemological Institute) certificate is an independent report that verifies the authenticity and quality of your diamond.
Yes, all eligible diamonds at Darby Diamonds come with an IGI certificate to ensure complete transparency and authenticity.
Darby Diamonds ensures every certified diamond meets strict quality standards, so you know exactly what youβre paying for.
Yes, you can verify your IGI certificate using its unique report number on the official IGI website.
It includes the diamondβs cut, color, clarity, carat weight (4Cs), and other identifying specifications.
Yes, lab-grown diamonds at Darby Diamonds can be IGI certified.
It ensures the diamondβs quality is independently verified, so you pay a fair price based on actual specifications.
Yes, your IGI certificate is provided along with your purchase for complete peace of mind.
Processing & Shipping
β§ Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 3 weeks with shipping time. Custom, Customized and Engraved pieces will require additional time.
β§ Yes, we ship our jewelry all over the world.
β§ Once, we dispatch your jewelry from our manufacturing unit after that we will update you with the tracking information so you can track your package. If you facing any error to track your jewelry please contact us atΒ support@darbydiamonds.com.
β§ Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
Return, Resizes & Repairs
β§ We accept returns and exchanges on most pieces, provided the item is returned in unworn condition within 30 days of receipt. Returns for moissanite pieces will incur a 20% restocking fee, while CVD diamond pieces will incur a 30% restocking fee. If you'd like to exchange your piece, weβll apply the full value of your original purchase toward a new purchase of equal or greater value. Please refer to our Return & Refund Policy for complete details.Β here.
β§ Yes, absolutely. As long as itβs a Darby Diamonds piece (that is not an eternity band version of one of our designs), we will resize it at minimal cost.
β¨ Complimentary Resize Offer: We are pleased to offer one free ring resize within 30 days of purchase.
β§ Full Eternity Rings: Rings featuring a shank adorned with full eternity stones cannot be resized due to their intricate design. Instead, customers are encouraged to exchange the ring for the correct size. Our customer service team is happy to assist with this process.
β§ Unique Shank Designs: If your ring has a unique or intricate shank design, we will first inspect the ring and then inform you whether resizing is possible or not.
You can find more information about returns, resizing, and repairs here.
Email us at support@darbydiamonds.com if you have any additional questions.
Please note: Shipping charges for the resize service will be the customerβs responsibility.
β§Β Donβt worry. Weβll take care of you! Weβre happy to repair any piece you purchased from our collection, and we stand by our work.
Weβre proud to provide our limited lifetime warranty for all of our pieces. So rest easyβWhenever your piece needs servicing, know that weβll handle it with genuine care for as long as you own it. For more details, please visit ourΒ RepairsΒ page.
(By the way... You can even send your jewelry in to us for a FREE thorough cleaning and inspection, so you can always showoff that shimmer and sparkle you love!)
β§ Jewelry care is a very important part once you use them on a regular basis. Read our blog to get tips to care jewelry at your home...Β Read
Moissanite Tennis Collection
Moissanite offers diamond-like brilliance at a more affordable price. Its fire and sparkle make our tennis necklaces and bracelets stand out beautifully.
Yes! Moissanite is one of the hardest gemstones (9.25 on the Mohs scale), making it ideal for everyday use without worrying about scratches or dullness
No, Moissanite maintains its brilliance forever. With minimal care, it stays as radiant as the day you bought it.
Absolutely. You can choose your preferred carat size, length, and metal type to match your style perfectly.
Use warm water, mild soap, and a soft brush to keep it shining. Avoid harsh chemicals or ultrasonic cleaners.