The right ring size is important. For maximum accuracy, we recommend visiting a local jewelry store to have your finger measured by a professional. If you are in the Chicago area, feel free to contact us and our professional jeweler will gladly do it for you.
Your ring should fit comfortably. It should be loose enough to slide over your knuckle, but your ring shouldn’t turn around too easily once it’s on.
If you are planning a surprise proposal, we find that asking a family member (mother, sister) or friend usually works. Most people are thrilled to help with that kind of surprise!
PRINTABLE RING SIZER (US RING SIZE)
In a bind? If you don’t have time to visit the jewelry store, you can use this printable ring sizer.
Before printing, please ensure that the page scale is set to 100% on your print dialog box. Read and follow the instructions carefully. Keep in mind that the measurement will not be accurate if it is not done properly. We always recommend getting your measurement taken in person if at all possible.
After measuring your ring size at home if you wanted to confirm it before you place an order for your final selected ring, you can place an order for a silver band which will cost you US$10 on your measured ring size. Wear it for a couple of days. If it's comfortable on your finger then you can place an order for the final selected ring. We will refund your US$10 (Silver Band Price) after you place an order for the final ring.
As most of our rings are made to order, we would love to start with the correct size. But we understand that if your proposal is a surprise that it’s tricky to get the correct size before you order.
We do not charge anything to resize your ring (for the first time). But you have to return the ring to our manufacturing unit and you will have to pay US$75 shipping fees for the resized ring.
However, there are some exceptions. Some designs and settings, like our eternity rings, are not resizable. Some rings can only be resized within a limited range. If certain rings are resized too much, diamonds on the ring shank/band may fall out easily in the future. With that in mind, please try to find the accurate ring size before placing an order.
TIPS TO GET IT RIGHT
We recommend measuring your ring size multiple times to ensure an accurate reading. Our finger sizes tend to fluctuate, based on the time of day or the season. Avoid measuring your ring size when your finger might be swollen (in extreme temps, after a hot shower, after exercising, or right when woken up) or when it might be contracted (after swimming or washing dishes, or coming in from the cold).
✦ Ring Details ✧ Band Width: 1.70 mm (± 0.10) [Customized Possible] ✧ Metal: Gold (10KT, 14KT, 18KT) ✧ Metal Tone: Yellow, White, Rose
✧ Manufacturing Time is 2 Business Weeks (This is Max. Time we take from Customers, If you need Earlier then contact our Customer Support. We offer Rush Service so this will help you to get your dream ring before your special moments.
✧ We use UPS and FedEx as Our Shipping Partners for United States, Canada, United Kingdom, and Australia. Shipping takes 6-9 Maximum Business days to deliver your parcel to your doorstep after we ship your ring.
✧ All Designs can be made in Different types of Diamond as part of Customization, such as Moissanite, Aquamarine, Lab Made Diamonds, Natural Diamonds. Above Details and Price for Moissanite. If you want to change the Diamond type or Diamond Size, then contact our Customer Support.
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at email@example.com.
Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labour required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale), we will charge a higher restocking fee, depending on the amount of repair work that’s required.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
The following items can't be returned or exchanges
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
Custom or personalized orders
Eternity Bands made to order
Items on Sale
Items Purchased During a Sales Event
If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. We need some processing time to make a new piece, as mentioned on the product page. You have to contact us within 30 days of receiving the piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.
Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
If your ring does not fit, we offer free resizes. You just pay for shipping—you send the ring to us.
Our current timeline for resizing requests is 1-2 weeks from receiving your ring.
Ring sizing is not universal. We highly recommend using our Perfect Fit Ring Sizer. It’s a metal sizer and the best way to ensure that your jewelry will fit perfectly on the first try. When you’re done, you can return the Perfect Fit Sizer to us so we can recycle it, and we’ll refund you for the value of your sizer minus shipping. Order It Here.
While we have your ring for the resize, we’ll complete a full inspection. As part of our process, we'll automatically take care of any minor issues related to ordinary wear and tear. If we need to do any work that goes beyond that, we’ll send you an intake form. Then, with your approval, we'll re-perfect your ring.
In some cases, we may simply exchange the original ring for an identical ring in your size instead of resizing. Why? If either a) it would result in a faster turnaround time, or b) if the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don’t feature any stones. And like all of our pieces, the swapped ring would be handcrafted from scratch. Of course, we’ll always contact you if we’d recommend that route.
Clients are responsible for shipping costs both ways (and for international clients that includes customs fees).
Please Note: If you chose the “Eternity Band” style option for your ring, resizing incurs a $100 fee (as opposed to our standard complimentary service). You will be required to email us to confirm your ring size before we can begin production on your piece.
Information About Repairs
If you need a repair please contact us on firstname.lastname@example.org. But before you do, here are some important details you should know about how we do repairs:
Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following: - Replacing or resetting stones - Replacing the setting - Prong work or replacement - Replacing thinner areas of the band - Resizing the ring
Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
Clients are responsible for shipping costs both ways.
Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry, Read Here
But don’t worry if something does happen. We offer a generous lifetime warranty on all of our pieces. We stand by our work, and we want to take care of you and your jewelry.
We are proud to provide a lifetime warranty on each and every one of our pieces, so you can rest assured that we will lovingly care for your Darby Diamond Fine jewelry whenever it needs servicing. We stand by our work.
We will repair your jewelry whenever it needs repairing for as long as you own it.
Also, you can send your jewelry to us at any time for a free thorough cleaning and inspection to ensure it is sparkling beautifully and in top shape.
There are a few limitations to our warranty:
Our warranty doesnotinclude the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work. Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
All repair work isfreewithin the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
Repairs or polishing by third-party jewelers.
Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.
✧ If your Darby Diamond's Fine Jewelry piece needs repair, please contact us at email@example.com to ensure that it’s entered into our service schedule. Our highly skilled repair specialist will evaluate your piece and stay in open communication with you about the work that’s needed and any associated costs. ✧ Feel free to reach out to us with any questions or if you need to pass on any additional information about the service you need. (You can find jewelry care tips here!)
✥"It's very important to have your perfect ring size when you purchase your rings" Check your correct ring size by using this ring size chart.
Free shipping over $500
30 Days Easy Return / Exchange
Ethically & Consciously Crafted
Gold Metal with Authenticity Stamp
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